Terms of Use

The operator of the website and Platform is:

2.1 Educational guidance platform

CourseMatch is an educational guidance platform designed to help students explore post-school study and career pathways through structured self-assessment and AI-assisted recommendation tools.

2.2 No professional advice

The Platform and all results, outputs, reports, summaries and recommendations are provided for general educational guidance only.

They do not constitute:

• professional career advice;
• academic counselling;
• psychological advice;
• admissions advice; or
• a guarantee of entry to any course, institution or career pathway.

2.3 No guaranteed outcomes

CourseMatch does not warrant that use of the Platform will result in:

• any particular course recommendation being suitable for a user;
• admission to a university, TAFE or other institution;
• any employment, career or study outcome; or
• any particular personal, academic or vocational result.

CourseMatch makes the Platform available to different categories of user, including:

• Direct Users - individuals who register for, and pay for, an Account directly with CourseMatch ("Direct Users");
• Institutional Users - students who access the Platform because their school, university, TAFE or other institution has arranged access under a School Agreement or similar arrangement ("Institutional Users"); and
• school, university, TAFE and other institutional personnel who are authorised to access reporting functionality in connection with an Institutional User's use of the Platform.

These Terms apply to all users of the Platform. Additional provisions applicable specifically to Direct Users are set out in clause 14 (Direct Users - Purchases, Subscriptions, Cancellations and Refunds), and additional provisions applicable specifically to Institutional Users and school access are set out in clause 13 (School Users) and clause 15 (Institutional Users - University and TAFE Reporting).

CourseMatch collects personal information directly from students and determines the purposes and means of handling that information.

Schools may facilitate access to the Platform, but:

• schools do not provide student personal information to CourseMatch as part of the ordinary operating model;
• schools do not determine how CourseMatch handles information collected through the Platform, except to the extent expressly authorised under clause 13; and
• schools do not act as a data controller or processor in relation to CourseMatch-held student data.

Where access to the Platform is provided through a school, school trial or school licence arrangement, the relevant school may facilitate access to the Platform. However, the student's relationship with CourseMatch in respect of the Platform remains subject to these Terms and CourseMatch's privacy documentation.

5.1 Intended users

The Platform is intended for use by secondary school students aged 15 years and over, whether accessing the Platform as a Direct User or as an Institutional User, and may also be used by schools, teachers, counsellors, university and TAFE personnel or other authorised persons in connection with school or institutional access arrangements.

5.2 Authority to use

By using the Platform, a user represents that:

• the user is authorised to access and use the Platform;
• any information provided to CourseMatch is accurate and complete; and
• where the user is under 18, any parental, guardian or school authorisation required under applicable policies, clause 6 of these Terms, or law has been obtained.

5.3 Account requirement

Some features of the Platform require a user account. A user must not access restricted areas of the Platform without a valid account.

6.1 General position

Where a user is under 18, CourseMatch relies on the user, the user's school and/or the user's parent or guardian (as applicable) to ensure that appropriate authorisation has been obtained for the collection, use and disclosure of personal information, including overseas disclosure and AI-assisted processing.

6.2 Direct User sign-up flow for minors

Where a user under 18 seeks to register as a Direct User, CourseMatch's sign-up process requires:

• the user to enter their details and date of birth;
• where the user indicates they are under 18, the user to provide a parent or guardian email address;
• the nominated parent or guardian to review the applicable notice (which addresses use of artificial intelligence and payment) and provide consent;
• CourseMatch to create a consent record and activate the Account, with notification to both the user and the parent or guardian; and
• the student to subsequently log in and complete assessments under their own login.

6.3 Institutional Users

Where a user accesses the Platform as an Institutional User, authorisation is managed in accordance with clause 13 (School Users) and the relevant school's own policies.

7.1 Registration

To create an account, a user may be required to provide information including name, email address, date of birth, year group and other registration details.

A user must provide current, accurate and complete information.

7.2 Account responsibility

A user is responsible for:

• maintaining the confidentiality of login credentials;
• all activity carried out through the user's account; and
• ensuring that no other person accesses the Platform through that account.

7.3 Prohibited account sharing

Accounts are personal and must not be:

• shared;
• transferred;
• sold; or
• used by another person.

7.4 Security notifications

If a user becomes aware of unauthorised access to an account or any security issue affecting the Platform, the user must notify CourseMatch promptly at contact@coursematch.au.

A user must use the website and Platform only for lawful purposes and in a manner consistent with these Terms.

A user must not:

• use the Platform in a way that is unlawful, misleading, abusive, defamatory, harassing or harmful;
• impersonate another person or misrepresent identity, age, authority or affiliation;
• interfere with or disrupt the operation, security or integrity of the website or Platform;
• attempt to gain unauthorised access to any account, system, network or data;
• upload, transmit or introduce malware, malicious code or harmful material;
• copy, scrape, extract, harvest or systematically download content or data from the Platform;
• reverse engineer, decompile or attempt to derive source code, prompts, models, scoring logic or methodology from the Platform;
• use bots, scripts, automation or similar means to access or interact with the Platform without written approval;
• use the Platform for commercial exploitation, resale or competitive analysis; or
• use the Platform in a way that infringes any person's rights, including privacy or intellectual property rights.

CourseMatch may monitor use of the Platform to the extent reasonably necessary to protect the Platform, users and CourseMatch's rights.

9.1 User-provided content

A user may submit or enter information into the Platform, including:

• assessment responses;
• career and study preferences;
• written aspirations and goals;
• feedback; and
• other content or material provided through Platform features.

That content is referred to in these Terms as "User Content".

9.2 Responsibility for User Content

The user is responsible for User Content submitted through the account, including ensuring that it:

• is accurate to the best of the user's knowledge;
• does not infringe another person's rights; and
• does not contain unlawful, abusive, misleading or inappropriate material.

9.3 Licence to CourseMatch

To the extent necessary to operate the Platform and provide its services, the user grants CourseMatch a non-exclusive, worldwide, royalty-free licence to host, store, use, reproduce, process and analyse User Content for the purposes described in these Terms, the Privacy Policy and any applicable Collection Notice.

9.4 Removal of content

CourseMatch may remove or restrict access to User Content if CourseMatch reasonably considers that the content:

• breaches these Terms;
• may create legal or regulatory risk;
• may compromise Platform security or integrity; or
• is otherwise inappropriate for the Platform.

10.1 AI-assisted outputs

The Platform uses AI-assisted processes to generate certain outputs, including:

• written summaries of personality, trait and career results;
• suggested responses to study survey questions based on previous results; and
• final course recommendations.

10.2 Nature of AI outputs

AI-assisted outputs are generated based on user inputs, assessment responses and CourseMatch systems. Such outputs may not always be complete, accurate or suitable for every user.

10.3 No sole reliance

Users should not rely solely on AI-assisted outputs when making significant education, course selection or career decisions.

10.4 Third-party AI provider

As described in the Privacy Policy, selected assessment responses may be processed using OpenAI's API in the United States for the purposes of generating recommendations and related outputs.

10.5 Automated decision-making

CourseMatch does not make automated decisions that have legal or similarly significant effects. Recommendations are indicative only and do not determine eligibility, admission, enrolment, employment or other outcomes.

10.6 Disclosure to parents and guardians

Where a parent or guardian provides consent under clause 6.2, the notice presented to that parent or guardian will address the use of artificial intelligence in generating outputs referred to in this clause.

CourseMatch handles personal information in accordance with:

• the Privacy Act 1988 (Cth);
• the Australian Privacy Principles;
• the CourseMatch Privacy Policy; and
• any applicable Collection Notice.

By using the website or Platform, a user acknowledges that personal information may be collected, used, stored and disclosed as described in those documents.

The Privacy Policy is available at www.coursematch.au/privacy.

CourseMatch uses cookies and similar technologies only as described in its Cookie Policy.

At the date of these Terms, CourseMatch uses cookies only for essential session management and Platform functionality and does not use advertising, analytics or third-party tracking cookies.

13.1 Institutional access

Where a user accesses the Platform as an Institutional User because their school has arranged access under a School Agreement:

• the school may facilitate the user's access to the Platform;
• CourseMatch may make available to authorised school personnel reporting dashboards containing identifiable Student Information for that user, including individual assessment results, where the user is a school-referred or school-purchased student;
• that access is provided for legitimate educational purposes, including student pathway planning, careers counselling and subject selection; and
• the school's access does not extend to any user who independently registered and purchased access as a Direct User.

13.2 Leavers

Where a student is recorded by the school as having left the school - whether because the school marks the student as having left, or as at 31 December of the year in which the student leaves, whichever first occurs - that student's information is converted from identifiable to aggregate/non-identifying treatment for school reporting purposes, and the school's identifiable access to that student's information ceases from that date.

13.3 Account deletion

Where a student deletes their Account, or CourseMatch deletes or anonymises an Account in accordance with the Privacy Policy, the relevant personal information and assessment data are removed from CourseMatch's systems and, correspondingly, from the school's reporting dashboard.

13.4 Inconsistency with School Agreement

If there is any inconsistency between this clause and a separately signed School Agreement or Data Processing Agreement, that separately signed agreement prevails as between CourseMatch and the school to the extent of the inconsistency, in accordance with clause 28 (Document Hierarchy).

14.1 Purchases

Where a user registers and pays for access to the Platform directly with CourseMatch as a Direct User, access is currently offered on a one-off, non-recurring basis.

14.2 Subscriptions

CourseMatch may in the future introduce subscription-based access to the Platform. Where a Direct User has purchased a subscription, automatic renewal will apply unless the Direct User cancels the subscription in accordance with the cancellation process made available on the Platform.

14.3 No free trial, grace period or change of mind

Except as required by law or as expressly stated at the point of purchase, CourseMatch does not offer a free trial, grace period or change-of-mind right for Direct User purchases. Once payment is made, the Direct User is able to access the full functionality of the Platform for which they have paid.

14.4 Discretionary refunds

CourseMatch may, in its sole discretion, offer a refund in limited circumstances, such as accidental purchase or technical fault preventing use of the Platform. A refund under this clause is not an admission of any right to a refund and does not limit any non-excludable right a user may have under the Australian Consumer Law.

14.5 Non-excludable rights

Nothing in this clause limits any consumer guarantee or other right that cannot lawfully be excluded, restricted or limited under the Australian Consumer Law or other applicable law.

Where a university, TAFE or other tertiary institution is provided with access to reporting functionality:

• that access is limited to high-level trend and course-planning reporting using unnamed, segmented cohorts (for example, by region, sector, year group, gender or course category), rather than school-named or individually identifiable data;
• a minimum cohort threshold applies to each reported query result, and where a query result would fall below that threshold, the relevant output is suppressed or combined into an "Other" category before being displayed, to reduce the risk of re-identification;
• dashboards made available to universities and TAFEs may draw on Aggregated Data derived from both Direct Users and Institutional Users, in accordance with clause 16; and
• nothing in this clause permits identification of an individual school or an individual student to a university, TAFE or other tertiary institution.

CourseMatch may permit a paying university or TAFE institutional customer to customise elements of the Platform made available to its users, such as an institution's "about" page. Such customisation does not affect the operation of the recommendation engine.

CourseMatch may create Aggregated Data from Student Information and Platform activity. Before Aggregated Data is created, CourseMatch takes reasonable steps to remove or de-identify information capable of identifying an individual user.

Aggregated Data, once de-identified, forms part of CourseMatch's proprietary datasets, and CourseMatch owns all rights, title and interest in Aggregated Data, subject to applicable law.

CourseMatch may license, supply, publish or otherwise commercialise Aggregated Data, including to universities, TAFEs, Registered Training Organisations, government departments and other organisations involved in education, employment, research or workforce planning, provided the information has been appropriately de-identified and no individual can reasonably be identified.

CourseMatch does not sell, rent or trade identifiable personal information to any third party. Only Aggregated Data that has been appropriately de-identified may be commercialised under this clause.

17.1 CourseMatch ownership

CourseMatch owns, or is licensed to use, all rights, title and interest in the website, Platform and their contents, including:

• software;
• platform design;
• assessments;
• methodology;
• scoring logic;
• text;
• graphics;
• branding;
• reports;
• recommendations;
• compilations; and
• underlying intellectual property rights.

17.2 No transfer of rights

Nothing in these Terms transfers any intellectual property rights to a user.

17.3 Limited licence to users

Subject to these Terms, CourseMatch grants each user a limited, non-exclusive, non-transferable, revocable licence to access and use the website and Platform for personal, educational and non-commercial purposes.

17.4 Restrictions

A user must not, without CourseMatch's prior written consent:

• reproduce, distribute or republish Platform content;
• modify or create derivative works from the Platform or its outputs;
• use CourseMatch branding, logos or trade marks; or
• use any content from the Platform for commercial purposes.

If a user provides feedback, suggestions or ideas about the website or Platform, CourseMatch may use that feedback without restriction and without payment or attribution, provided that CourseMatch handles any associated personal information in accordance with its Privacy Policy.

19.1 Third-party content

The Platform may refer to or provide information about:

• universities;
• TAFEs;
• courses;
• institutions;
• career pathways; or
• third-party websites and services.

Such information may change over time and may not always be complete, current or accurate.

19.2 No endorsement

A reference to a third party, institution or course does not constitute:

• endorsement;
• sponsorship;
• approval; or
• a representation that any course or institution is appropriate for a particular user.

19.3 Third-party websites

If the website or Platform contains links to third-party websites, CourseMatch is not responsible for the content, privacy practices, terms or operation of those websites.

20.1 Availability

CourseMatch will use reasonable endeavours to keep the website and Platform available, but does not guarantee uninterrupted or error-free access.

20.2 Changes to services

CourseMatch may at any time:

• update, modify or improve the Platform;
• add or remove features;
• change content, assessments or recommendation methods; or
• suspend or discontinue part or all of the Platform.

CourseMatch may also update practices, processes or features to comply with changes in law or regulatory guidance, and may permit institutional customisation of the Platform as described in clause 15.

20.3 Beta features

CourseMatch may from time to time make new or experimental features available on a beta basis. Beta features are provided "as is", may be modified or withdrawn at any time, and are used at the user's own risk.

20.4 Product evolution

Users acknowledge that CourseMatch continually develops and improves the Platform, and that features, assessments, reporting and recommendation methods may change over time.

CourseMatch may suspend, restrict or terminate access to the website or Platform immediately if CourseMatch reasonably considers that:

• a user has breached these Terms;
• there is a security, integrity or legal risk;
• maintenance or system changes are required; or
• suspension is reasonably necessary to protect CourseMatch, users or third parties.

22.1 Termination by user

A user may stop using the website or Platform at any time. A user may also delete the account in accordance with CourseMatch's platform settings and Privacy Policy.

22.2 Termination by CourseMatch

CourseMatch may terminate or disable a user account, or access to all or part of the Platform, if:

• the user breaches these Terms;
• the account is used in a way that creates legal, safety or security risk;
• the Platform is no longer made available under a relevant school or commercial arrangement; or
• CourseMatch reasonably decides to discontinue the relevant service.

22.3 Effect of termination

On termination of access:

• the user's right to access the affected parts of the Platform ceases;
• CourseMatch may disable login access; and
• personal information may continue to be retained and handled in accordance with the Privacy Policy and applicable law.

23.1 As is and as available

To the maximum extent permitted by law, the website and Platform are provided on an "as is" and "as available" basis.

23.2 No warranty

To the maximum extent permitted by law, CourseMatch does not warrant that:

• the website or Platform will be uninterrupted, secure or error-free;
• the Platform will always be available at any particular time;
• any output, recommendation or content will be complete, accurate, current or fit for a particular purpose; or
• any defects will always be capable of correction.

23.3 Educational use only

Users acknowledge that the Platform is intended as an educational guidance tool only and is not a substitute for independent decision-making or professional advice.

Nothing in these Terms excludes any non-excludable rights under the Australian Consumer Law or other applicable law.

24.1 Exclusion of indirect loss

To the maximum extent permitted by law, CourseMatch is not liable for any indirect, incidental, special, consequential or punitive loss or damage, including:

• loss of opportunity;
• loss of anticipated benefits;
• loss of data;
• reputational loss; or
• disappointment with any recommendation or outcome,

arising out of or in connection with the use of, or inability to use, the website or Platform.

24.2 Liability cap

To the maximum extent permitted by law, CourseMatch's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), under statute or otherwise, is limited to:

• where the user has paid fees to CourseMatch for the relevant service, the amount paid by that user for that service in the 12 months before the event giving rise to the claim; or
• where no fees have been paid, AUD $100.

24.3 Non-excludable rights

Nothing in these Terms excludes, restricts or limits any right or remedy that cannot lawfully be excluded, restricted or limited, including rights under the Australian Consumer Law.

To the extent permitted by law, a user is responsible for loss suffered by CourseMatch to the extent caused by the user's fraud, wilful misconduct, unlawful use of the website or Platform or breach of these Terms.

To the extent permitted by law, a user indemnifies CourseMatch against loss, damage, cost or liability suffered or incurred by CourseMatch arising from:

• the user's breach of these Terms;
• misuse of the website or Platform by the user; or
• User Content submitted by the user that infringes another person's rights or breaches law.

This clause does not apply to the extent that the loss was caused or contributed to by CourseMatch's own breach of law, negligence or wilful misconduct.

If the user is under 18, this clause applies only to the extent enforceable under applicable law.

By creating an Account, a user consents to receive communications from CourseMatch electronically, including by email and through notices on the Platform.

Where a user is under 18 and has registered as a Direct User, electronic communications regarding consent, payment and Account activation will also be sent to the nominated parent or guardian email address in accordance with clause 6.2.

CourseMatch may update these Terms from time to time to reflect changes in:

• the website or Platform;
• legal or regulatory requirements;
• privacy or security practices; or
• business operations.

If CourseMatch makes a material change, notice may be given by:

• publication on the website;
• a notice on the Platform; or
• email, where appropriate.

Continued use of the website or Platform after updated Terms take effect constitutes acceptance of the updated Terms.

If a separately signed School Agreement or Data Processing Agreement applies between CourseMatch and a school, the following order of precedence applies as between CourseMatch and that school to the extent of any inconsistency:

• the Data Processing Agreement (CM-02);
• the School Trial Agreement (CM-01) or other School Agreement; and
• the Non-Disclosure Agreement (CM-03), where applicable.

As between CourseMatch and individual users, the following order of precedence applies to the extent of any inconsistency:

• the Collection Notice (CM-05), which governs point-of-collection disclosures;
• the Privacy Policy (CM-04), which governs broader handling, storage, access, correction, complaints and retention practices;
• these Terms of Use (CM-06); and
• the Cookie Policy (CM-07).

The Parent and Guardian Notice (CM-08) supplements the above documents where a user's access is facilitated by a school or where a parent or guardian has provided consent under clause 6.2.

These Terms are governed by the laws of Queensland, Australia.

Users submit to the non-exclusive jurisdiction of the courts of Queensland and courts competent to hear appeals from them.

30.1 Entire terms

These Terms, together with any applicable privacy documentation and any additional terms presented at the point of use, form the entire agreement between CourseMatch and the user in relation to the website and Platform, except to the extent a separate signed agreement applies in accordance with clause 28 (Document Hierarchy).

30.2 Severability

If any provision of these Terms is invalid, illegal or unenforceable, that provision is to be read down to the extent necessary, and if that is not possible, severed, without affecting the remaining provisions.

30.3 Waiver

A failure or delay by CourseMatch to exercise a right under these Terms does not operate as a waiver of that right.

30.4 Assignment

A user must not assign or transfer any rights under these Terms without CourseMatch's prior written consent.

CourseMatch may assign or novate its rights and obligations under these Terms as part of a corporate restructure, sale, transfer of business or similar transaction.

30.5 Electronic acceptance

These Terms may be accepted electronically, including by:

• use of the website or Platform;
• clicking an acceptance box;
• creating an account; or
• continuing to access the service after notice of updated Terms.

If there are any questions about these Terms, contact: